Collections Specialist – Late Stage Recoveries
Collections Specialist - Late Stage Recoveries
Permanent role — part-time applicants welcome
Hybrid work model - option to work from home 1 day per week
Our client is looking for an ambitious and customer-focused Collections Specialist to manage late-stage recoveries and help small businesses get back on track.
What You’ll Do:
- Handle high-volume inbound and outbound calls.
- Manage your own portfolio of late-stage accounts.
- Build rapport with customers, negotiate payment arrangements, and resolve arrears.
- Liaise with third parties like field agents and solicitors.
- Assess financial hardship applications and ensure compliance with regulations.
What We’re Looking For:
- 1+ years’ collections experience (secured or unsecured), ideally late-stage recoveries.
- Strong negotiation, communication, and problem-solving skills.
- Detail-oriented, resilient, and adaptable to change.
- Microsoft Suite proficiency; Salesforce experience a plus.
Why You’ll Love It Here:
- Make a real impact one conversation at a time.
- Inclusive, collaborative, and fast-paced environment.
- Hybrid work model (1 day WFH), team events, snacks, and wellness initiatives.
- CBD location with career growth opportunities.
If you thrive in a fast-paced, results-driven environment and love helping customers, we want to hear from you!
Apply now